Shipping & Returns

Shipping

Delivery within the United States is a flat $20.00 per order. Orders of $100.00 or more, counted on the value of the goods before delivery and tax, are delivered free.

Orders over 150 lb, and anything that ships on a pallet, are not sold through the website. Ask us and we will quote a delivered price. The Grade 43 chain drum is always quoted this way.

We give an expected delivery time when we have one, but delivery estimates are not guaranteed. If a date is critical, tell us before ordering.

Returns: the short version

Feytom does not accept returns because you have changed your mind, ordered the wrong thing, or no longer need the goods. We will take goods back when they arrive damaged, when we send the wrong item, when a delivery is short, or when goods are faulty. Please make sure of what you need before you order, and ask us if you are unsure.

When we will take goods back

• Damaged in transit — the goods arrived damaged.
• Short delivery — you received fewer than you ordered.
• Wrong item — what arrived is not what you ordered.
• Faulty goods — the goods do not match their description, or have a defect in materials or workmanship.

Tell us within these times

• Damage, shortage or a wrong item: within 7 days of delivery. Keep all packaging until the matter is settled, because a claim against the carrier usually cannot be made without it.
• A fault that was not visible on delivery: within 30 days of delivery.

What we cannot take back

For safety reasons as much as commercial ones, we cannot accept the return of:

• Securement equipment that has been used. A chain, strap or rope that has been put under load may have been stretched, shock-loaded or damaged in ways that are not visible. We will not return such an item to stock for another customer to rely on.
• Goods cut, modified, welded, heated or repaired after delivery.
• Goods damaged by misuse, overloading, accident or neglect after delivery.
• Goods returned without authorisation from us first.

None of this affects your rights where goods were faulty or not as described when they arrived.

How to start a return

Contact us before sending anything back. We do not publish a returns address, and goods sent back without authorisation may not reach the right place or be traceable to your order.

1. Contact us on (339) 204-3888 or at feytomllc@gmail.com with your order number and what is wrong.
2. Send photographs where the problem can be seen. For transit damage this usually settles the matter without the goods moving at all.
3. We will tell you whether to return the goods and, if so, give you the return address and a reference to mark on the parcel.

Who pays the return carriage

Where the goods were damaged, faulty, short-delivered or not what you ordered, Feytom pays the cost of returning them. You will not be out of pocket for a mistake that was ours.

Refunds and replacements

Once we have the goods back, or have agreed that they need not be returned, we will replace them or refund you — you choose which, where both are possible.

Refunds go back to the card used for the original payment, through Helcim. We cannot refund to a different card or by another method. How quickly the money appears is a matter for your bank, not for us.

Where a refund is due for faulty or wrongly supplied goods, we refund the delivery charge you paid on them as well as the price.

Cancelling before dispatch

If you need to cancel, contact us straight away. If the goods have not been dispatched we will cancel the order and refund you in full. Once goods are with the carrier, the returns rules above apply instead.

Quoted and freight orders

Goods delivered by freight rather than parcel — including the Grade 43 chain drum — are quoted individually, and the quote states the delivery arrangements for that order. The return rules on this page apply to them too, but the carriage cost of returning a palletised item is substantial, so please raise any problem before the goods are moved.

Your legal rights

Nothing in this policy takes away a right you have under law that cannot be excluded by agreement. This policy forms part of our terms of sale.